Frequently Asked Questions
Everything you need to know about your Teddy Fresh order.
When will my order ship?
Orders typically process within 3-5 business days. Once shipped, you will receive a confirmation email with a tracking number. Please note that processing times may increase during high-volume collection launches.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 30 days of delivery. Please note that certain items, such as face masks or final sale products, are not eligible for return.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Customers are responsible for any customs duties or import taxes.
How should I care for my Teddy Fresh apparel?
To maintain the quality of our premium fabrics and embroidery, we recommend machine washing cold with like colors and hanging to dry. Avoid using bleach or ironing directly on graphics.
Can I change or cancel my order after it's placed?
Our team works quickly to fulfill orders, so we are often unable to make changes once an order is confirmed. Please contact our support team immediately if you notice an error, and we will do our best to assist you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay or Klarna for eligible customers.